At Barkingside Florist, we are committed to delivering only the freshest flowers to every customer in Barkingside and surrounding areas. Our promise is simple: every bouquet or arrangement you receive from us is expertly prepared and handled with utmost care, ensuring vibrant, long-lasting blooms for your home or business. As a trusted local Barkingside florist, customer satisfaction lies at the core of our values. Please review our Returns, Refunds & Complaints policy below.
If your flowers arrive damaged or if the arrangement does not meet our usual high standards, rest assured we will make it right. Please inspect your delivery as soon as possible upon arrival. If you notice any damage—whether it's wilting, broken stems, or crushed petals—contact us promptly with a clear description of the issue. Photos of the flowers and packaging are extremely helpful and can speed up the process.
Barkingside Florist guarantees that all fresh flowers delivered locally will remain vibrant and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to the flower care instructions included. In many cases, our blooms will last even longer, depending on variety and care. If you experience any issues with the freshness of your flowers within this window, please notify us promptly so we can resolve it for you.
Should your flowers be damaged on arrival or fail to meet the promised freshness window, you can choose between a full refund or a complimentary replacement. Our team will discuss your preferences and arrange a swift resolution tailored to your needs. Please reach out to us as soon as you become aware of a problem—ideally within 24 hours of delivery for damage, and within five days for issues related to freshness—so we can best assist you.
We value your feedback and take every complaint seriously. If you are unhappy with any aspect of your order or service, please contact us detailing your concerns. Our management team will investigate thoroughly and aim to respond within two working days. Throughout the process, we will keep you updated and will do our utmost to resolve your issue to your satisfaction, whether that be through replacement, refund, or another suitable solution.
Barkingside Florist is proud to be a trusted part of the local community, serving both households and local businesses with beautiful, fresh flower arrangements. Your happiness and peace of mind are very important to us. If you have any questions about your flowers, our policies, or the care of your bouquets, please don’t hesitate to get in touch. Thank you for choosing your local Barkingside florist.
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