Thank you for visiting Barkingside Florist’s website. These Terms & Conditions govern your use of our online flower delivery services, applicable to customers in Barkingside and the surrounding areas. Please read them carefully before placing your order. By purchasing our products online, you acknowledge your agreement to these terms. If you have any questions, please refer to these Terms & Conditions before using our website or making an order.
References to "we", "us", "our", or "Barkingside Florist" mean our business operating the online flower delivery service in Barkingside. References to "you" or "your" mean the customer making the purchase or using the website. These Terms & Conditions apply to all orders placed on our website for delivery across Barkingside and the surrounding areas.
2.1 Product Selection
Browse our selection of flowers, floral arrangements, and gifts. Ensure you review the product descriptions and choose your preferred option.
2.2 Placing an Order
To place an order, add your chosen products to the online basket and proceed to checkout. You will be prompted to provide the recipient’s delivery details and your contact information. It is your responsibility to ensure the accuracy of these details so your order can be processed and delivered correctly.
2.3 Order Confirmation
Upon submission of your order, you will receive an online confirmation that your order has been received. This does not indicate acceptance. Acceptance occurs when you receive written confirmation from us and payment has been processed. Orders are subject to availability and our ability to deliver to the requested address on your chosen date.
2.4 Substitution Policy
While we endeavour to provide products exactly as pictured, occasionally substitutions may be necessary due to seasonality or stock availability. Any substituted flowers or materials will be of equal or higher value and as close as possible to your original choice.
3.1 Delivery Area
We deliver across Barkingside and surrounding areas. Please ensure your requested delivery address is within our delivery zone prior to ordering. If you are unsure, please refer to our website’s delivery information page.
3.2 Delivery Times
We aim to deliver flowers on your selected delivery date. While we strive for timely delivery, unforeseen circumstances such as traffic, weather conditions, or events outside our control may cause delays. Time-specific deliveries are not guaranteed unless expressly agreed in advance.
3.3 Unattended Deliveries
If the recipient is unavailable, we may leave the delivery with a neighbour or in a safe place. In these cases, we will leave a delivery note. We do not accept liability for deliveries left unattended as per your instruction or our standard procedures.
3.4 Failed Deliveries
If delivery is not possible due to incorrect address details, inaccessibility, or repeated unsuccessful delivery attempts, we reserve the right to charge for redelivery or cancel the order. Refunds for failed deliveries due to customer errors are not typically provided.
4.1 Pricing
All prices are listed in GBP and include VAT where applicable. Prices are subject to change without notice, but you will be charged the price applicable at the time you place your order.
4.2 Payment Methods
Payment must be made through our secure online payment system at checkout. We accept various payment methods, which will be listed during the checkout process. No order will be processed or dispatched until full payment is received and authorised.
4.3 Payment Security
We do not store payment card details on our servers. All payment information is processed securely in accordance with industry standards and data protection regulations.
5.1 Order Cancellation by Customer
Cancellations may be made no later than 24 hours before the scheduled delivery date. To cancel, please contact us as soon as possible quoting your order number. Orders cancelled after this time may still be charged in full due to the perishable nature of flowers and preparatory work undertaken.
5.2 Amending an Order
We will endeavour to process order amendments (such as changes to the delivery address or card message) if received before your order has been prepared. However, we cannot guarantee that amendments can always be made after the order has been confirmed.
5.3 Order Cancellation by Barkingside Florist
We reserve the right to cancel your order if the product is unavailable, payment has not been authorised, or we are unable to deliver to the given area. In such cases, you will be notified, and a full refund will be issued.
6.1 Quality Guarantee
Barkingside Florist is committed to delivering fresh and beautiful flowers. If you are dissatisfied, please contact us within 24 hours of delivery with photographic evidence, and we will seek to resolve the issue, which may include a replacement or refund, as appropriate.
6.2 Returns Policy
Due to the personalised and perishable nature of fresh flowers, returns are generally not accepted. If an order is cancelled in accordance with these terms, a refund may be processed. Damaged or incorrect items should be reported promptly for resolution.
6.3 How to Make a Complaint
We welcome customer feedback. Should you wish to raise an issue, please contact us quoting your order number, the nature of your complaint, and any evidence to support your claim. We will aim to respond within 48 hours and resolve any concerns as fairly as possible.
7.1 Product Liability
We take every care in sourcing and preparing our products. Subject to your statutory rights, our liability is limited to the value of the product you purchased. We are not liable for consequential losses or loss of enjoyment.
7.2 Force Majeure
We accept no liability for failure to deliver goods due to circumstances beyond our reasonable control, including but not limited to, natural disasters, adverse weather, transportation failures, or supply chain disruptions.
7.3 Incorrect Information
We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by you.
8.1 Intellectual Property
All content, design, images, and text on this website are the property of Barkingside Florist and may not be copied, reproduced, or used without written permission.
8.2 Website Access
We strive to keep the website operational and accurate, but we do not guarantee availability at all times. We are not liable for any loss of access or interruption in service.
8.3 Links and Third-Party Resources
Any references to third-party websites are for your convenience. We do not endorse or accept responsibility for their content, accuracy, or privacy practices.
9.1 Personal Data
Any personal data provided as part of your order or communication will be processed in line with data protection legislation and our privacy policy, ensuring your data is secure and only used for legitimate purposes relating to your order and our services.
10.1 These Terms & Conditions and any disputes arising from your use of the Barkingside Florist website or our services are governed by English law. Both parties agree to submit to the exclusive jurisdiction of the English courts for any dispute resolution.
11.1 We reserve the right to modify, suspend, or update these Terms & Conditions at any time. Changes will be posted on this page and come into effect when published. Please check back before placing each order to ensure you are aware of the latest terms.
12.1 If any provision within these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions continue to apply.
12.2 No failure or delay by Barkingside Florist in exercising any right shall constitute a waiver of that right.
12.3 These Terms & Conditions constitute the entire agreement between you and Barkingside Florist in relation to our online flower delivery services for Barkingside and surrounding areas, superseding any prior agreements or understandings.
If you have questions or concerns regarding these Terms & Conditions or your flower order, please use the contact methods provided on our website. Our customer service team aims to provide timely and helpful support for all Barkingside and surrounding area customers.
Thank you for choosing Barkingside Florist for your flower delivery needs in Barkingside and the surrounding localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barkingside , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barkingside .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
